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HOW TO BUY
FAQ´S
How long does it take to place my order?
1-4 business days.
Does shipping have a cost?
Yes, it has a cost of $150 MXN.
How long does the shipment take?
3-5 business days.
What payment methods do you accept?
Paypal.com
Stripe.com
How long do I have to pay for SPI?
You have 24 hours from when the order was placed if it will not be cancelled.
Do you handle exchanges or returns?
For hygiene and health issues no changes or refunds are handled.
¿Manejan cambios o devoluciones?
Por cuestiones de higiene y salud no se manejan cambios ni devoluciones.
JEWELRY CARE
Avoid contact with chemicals such as creams and perfumes.
All gold plate accessories require some maintenance to maintain their shine, for this we recommend that you clean them with a flannel after using them to keep them in the same conditions.
Another thing that can influence the brightness of your pieces is the pH of your skin.
SHIPPING AND RETURN
All of our exclusive pieces are made by hand with love. It takes us 1-5 business days for the product to be made before shipment.
Each piece can vary a little in size or shape as each piece is unique.
MEXICO
El costo de envío es de $99 por redpack (2-3 días hábiles).
El costo de envio es de $160 por fedex (2-3 días hábiles).
USA
Flat rate $25usd shipping with Fedex (Takes 2-3 days to arrive).
WORLDWIDE
For international shipments send an email to strattojewelry@gmail.com to quote your package.
Duties and taxes are not included.
RETURNS
There are no exchanges or returns of the products.
Please check the description of each product before making your purchase.
In case the goods arrive damaged you can send us an email to strattojewelry@gmail.com to solve you as soon as possible and give you a solution. We want you to be satisfied with your purchases and your pieces.